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Frequently Asked Questions

How long does it take to arrive after purchase?

Please refer carefully to our shipping policy and be patient with any additional delays in the current situation. Typically, our order processing time will be 1-3 business days and shipping time may be 3-15 business days to the buyer's shipping address.

What is the warranty period for your products?

We will provide a one year warranty on all items purchased from us by our buyers and send replacement parts, except for human damage or malfunction.

Can I return an item I have purchased after I receive it?

Of course, we support exchanges or returns within 30 days after you receive your package. In the meantime, please feel free to contact us for more details and refer to our return and refund policy if necessary.

Do you ship worldwide?

So far, it is possible to ship all wire collections worldwide and to serve all buyers worldwide.